How it Works

IMAGE GUIDELINES: Your photos can be old or new original photos or digital files. We can scan original paper photos (large or small).

FILE FORMATS: We will accept any file format, but for best results we prefer JPG's (please send the largest jpg you have - please do not optimize down).

PHOTO SIZE: The minimum recommended size of your digital images is approximately 500kb. Any size below this can cause pixelation on the canvas print. WHEN UPLOADING YOUR PHOTO PLEASE KEEP ORIGINAL FILE SIZE AND DO NOT OPTIMIZE DOWN - we need the best quality possible.

CROPPING: If your original image is landscape (for example) and you wish to have a square canvas, please email us at sales@originalcanvascompany.co.uk and indicate where you wish the crop to be.  If you are happy for our designers to choose the best crop we will email you a proof  (on request only).

BLEED: A bleed is where the image wraps around the canvas sides (example below). Please indicate on your order which of the 2 options you prefer...

Bleed vs No Bleed

We will need an additional 1.5 inches all around your image for the bleed (image wrap) for example if you chose a 16x16" canvas your image will be printed at 19x19". Please bare this in mind when choosing bleed or no bleed as we do not want to wrap heads over the top of the canvas!

MIRRORED BLEED: There is a third option of a mirrored bleed (where we take the 1.5" of your image - on each side - and copy, paste and mirror to create the edging).  This is not an option whilst ordering as it can complicate and confuse customers, but, if you prefer this please email our design team at sales@originalcanvascompany.co.uk

EFFECTS: All effects are free, on step 3 of your ordering process you will be offered either to keep as colour, black and white, sepia, blue tone, pink tone, yellow tone, spot colour, paint effect ot pop art (please see below).  If you would like to see a proof, please contact us.

FRAMING: Our canvas frames are handmade from planed pine, each individually crafted to your canvas specifications.

DEPTH: Our standard frame depth for your canvas print, is (1.25") 3cm .

CANVAS: Our canvas is a quality cotton/poly mix with a matte finish. 

MARKS, BLEMISHES AND RED EYE  We are more than happy to remove any of these but an email request must be made to sales@originalcanvascompany.co.uk at the time of ordering as we cannot visually scan every image for marks and blemishes. Unfortunately, some smaller imperfections can only be spotted when the image has already been printed and enlarged.

PRINTERS: We use professional large format EPSON printers, with specially formulated genuine EPSON UV inks and six-ink Colour Layering Technology which create continuous tones and smooth colour transitions.  These inks have a lifetime guarantee, our prints do not fade!

DELIVERY: All orders (within the UK) over £100.00 are FREE delivery. Orders under £100.00 are subject to a packaging & delivery charge which is £4.50. We use Citylink Express Service (where a signature will be needed on delivery) and also Royal Mail for smaller canvases. Customers outside of the UK should contact us for delivery charges. Turnaround for canvas prints is normally 3-5 working days for production  from receipt of your image to dispatch, during busier times this can be up to 7 days.  If you are in a hurry please contact us and we can usually help.